Returns & Exchanges

When shopping with us at Emma-Marie we want you to be completely satisfied with your purchase.

We offer returns when shopping with us online within 10 days of delivery of purchase.

If you need any support or guidance please contact our Customer Care team directly info@emmamarie.com.au or (03) 9707 5387

Returns Policy:

If you would like to return your item it must meet our Returns Policy

Full priced items purchased online can be returned for a refund or credit note
In store Full Price Purchases made in store can be returned within 10 days from the original date of purchase for either an exchange or a credit note.
Items must be returned within 10 days of delivery
Gift vouchers are not eligible for return

Please note:

All returns for change of size or change of mind are at the expense of the customer
You must indicate whether you wish to exchange / return.
We are not liable for the loss of an item being returned so we strongly recommend that you use a postage method where you can trace your item
Allow up to 14 days for full refunds
No returns or exchanges on sale items
No returns on items purchased during a Flash Sale
No returns or exchanges on swimwear
A return fee of $15 will be deducted off returns to cover the cost of delivery

Faulty Returns:

We hope you never receive a faulty item and are so sorry to hear you may have, we understand this is really disappointing.

If you receive a damaged or faulty item, please email us at info@emmamarie.com.au with photos, your order number and details of the fault and we will endeavour to arrange a replacement or a refund for you as quickly as possible, based on an assessment from the manufacturer.

If the manufacturer deems your item faulty, then your refund will be processed (please allow a 2 week processing time from time of receiving item as we need to ship back to brand)

If you have any queries please contact us

Phone: (03) 9707 5387

Email us at info@emmamarie.com.au

Love the Emma - Marie Team. x